Help - using Toronto Free-Net's online services

Email settings at a glance

Incoming POP & IMAP mail:

Outgoing mail:

Contact us for more help

Call us: 416-204-9257

Please leave a message! We'll call you back.

E-mail us:

Drop by our office:

600 Bay St, Toronto, ON M5G 1M6.

We're open from noon to 8 pm every Tuesday and Thursday.

Using your Free‑Net web space

Toronto Free‑Net provides webspace, not websites.

Free‑Net isn't currently set up to register personal domains.  We eventually will be, because members are requesting it.

All Free‑Net members, even those subscribed at the free-of-charge "Basic" access level, receive webspace.

Upload: Upload your files to
Login with the username you use for your Free‑Net email, eg "aa123".

View: View your pages at:<username>/

Having webspace is different from having a website:

From the perspective of the person who writes the pages (you) a website provides more flexibility but webspace is simpler.

From the perspective of people browsing your pages, the difference is in the URL's length: webspace URLs tend to be longer.  This matters if you want people to remember the URL, to type it by hand, as one might do after seeing an advertisement for a website in a newspaper or hearing about it on the radio.

Directories, web pages, and the index.html file

Your webspace consists of a directory, which is initially empty.  "Directory" is just another word for "folder".  Inside this empty directory, you can place files as well as more directories (a directory that is within another directory can also be called a subdirectory).

Typically, web pages are text files whose name ends in ".html".  These contain the text which you want to publish, in a special notation called "HTML markup".

Free‑Net's web server expects the main web page in each directory to be a file named "index.html".  This page is intended to contain the hyperlinks by which your audience is guided into reaching your other pages.  The files for your other pages can be placed in the same directory as the index.html file or you can separate them into groups, by creating subdirectories and placing the files in there.  Subdirectories help keep things organized when you have many files.

If a directory contains a file named "index.html", and someone tries to browse the directory itself (eg by typing its URL in a browser), then Free‑Net's web server displays the index.html file instead.  If no such file exists, then the web server displays a clickable list of all the files in the directory.

Note that one can create web pages which aren't reachable from the rest of the web — no hyperlinks to them.  Such pages are called islands: one can view them, but only if they know the exact URL.

Using your Free‑Net email

Telnet access in newer Windows

In newer versions of Microsoft Windows, the ability to use the Telnet link above is disabled by default.  You must instead use:

Start> Run> telnet

Or download the secure shell client, PuTTY:

Troubleshooting SMTP peers

If your email messages to addresses are rejected.

To impede spam (unsolicited bulk mail) on the Internet, ISPs (Internet Service Providers), including Toronto Free‑Net, impose restrictions on the flow of email.  Some checks are defensive, which an ISP imposes on inbound email to protect itself; others are self-policing, which an ISP imposes on email sent by its own users, to prevent them from abusing the Internet community at large.

If Free‑Net rejects your legitimate email to addresses please compare, against the following possible causes, the error message which Free‑Net gave to your SMTP server.  For further assistance in resolving the problem, contact the Free‑Net office.

Need more help?

If the above information doesn't answer your question, contact us. Please provide as much detail as possible about your computer and the programs you are using, about the specific problem you are experiencing, and about what you tried, so far, to solve it. Don't forget to mention whether you are using a PPP or text connection.

Join us!

By choosing Toronto Free‑Net, you get excellent service while supporting universal Internet access across the GTA, all at a bargain price!

Toronto Free‑Net


600 Bay St Bsmt, Toronto, M5G 1M6

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