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Connection
Error Messages
Email Error
Messages
Internet
Error
Messages
Solutions given for the error messages below are
the
most common. They may not be the only solution. Contact the
helpdesk
if you receive the same error message repeatedly.
Connection
Errors
|
Error
629 |
The port was disconnected by
the remote
machine
Your username and/or password were entered incorrectly. Make
sure
you enter both in lowercase. Remember, your username is your
TFN
userid (i.e.. aa123). If unsuccessful after several attempts
your
password may be corrupted. Call our helpdesk to have your
password
reset. |
| Error
630 |
The port was disconnected due
to hardware
failure.
The computer is not receiving a response from the modem. Check
that
the modem is plugged in, and if necessary, turn the modem off,
and
then turn it back on, or restart your computer. |
| Error
633 |
The port is already in
use
Make sure that you are not using another program that requires
the
modem, such as a fax software or hyperterminal. If not, try
rebooting
your computer to reset your modem. |
| Error
645 |
Internal authentication
error
This error can occur if the Require encrypted
password option
is enabled on the Server Types tab in the
Connection properties.
Go to Dial Up Networking. Right click on your TFN
icon in
the and select Properties. Click on the Server
Types
tab and make sure there is not a check mark beside
Require
encrypted password. Click on OK to make sure any
changes
take effect.
Another possible reason for the error is that the user name
or
password have been entered incorrectly.
|
| Error
676 |
The line is busy
Make sure you are dialing the right number and try again. |
Error
678
|
The Computer You Are Dialing Is
Not
Answering
This error can occur if you are dialing the wrong number,
there
is a problem with the CommunityNet server or your modem is
unable
to handshake with remote modem before allotted time |
| Error
680 |
There is no dial tone
Make sure that your modem is installed correctly according to
the
manufacturers instructions. Be sure that all connections to
and from
the modem are correct, or that the phone line is not being
used by
another person or device such as a fax machine. Other possible
reasons
could be a faulty modem or faulty telephone cables. If you
have a
call answer service on your phone line, messages may need to
be cleared
to establish a dial tone. |
| Error
691 |
The computer you're dialing in
to
cannot establish a Dial-Up Networking connection.
Check your password, re-enter it making sure your Caps
Lock
is not on. |
| Error
720 |
No PPP control protocols
configured.
This error can occur if you computer has been incorrectly
setup for
access to the Internet. Go to your Dial Up Networking,
right
click on your TFN icon, and select Properties. Click
on Server
Types and make sure the Type of Dial Up Server
begins with
PPP. If it does not, select one from the drop down list. It
should
also have your Operating System listed somewhere after the
PPP:. Click
on OK and attempt the connection again. |
| Error
797 |
The modem could not be
found.
This error only occurs with Windows 2000 and XP. This
problem
may be corrected by rebooting your computer or updating your
modem
drivers. |
Error
Message
|
Dial Up Networking could not
negotiate
a compatible set of network protocols...
Settings in Dial-Up Networking are incorrect. Go to your
Dial
Up Networking, right click on your TFN icon, and select
Properties.
Click on Server Types and make sure the Type of Dial
Up
Server begins with PPP. If it does not, select one from
the drop
down list. It should also have your Operating System listed
somewhere
after the PPP:. Click on OK and attempt the connection
again. |
| Error
Message |
Could not detect modem
Try rebooting the computer to reset your modem, or if it is an
external
modem, make sure that it is on. Ensure that your modem is
installed
correctly and the modem driver is up to date. |
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Email
Errors
|
POP
Error
|
Could Not Connect To Remote
Server
Make sure that you have the correct server name. In
Outlook Express,
click Tools and then click Accounts. Click on
your TFN
mail account to highlight it and then click on
Properties.
Under the Servers tab, make sure that the Incoming
Mail
(POP3) is pop.torfree.net. Click on OK if changes
were
made
and then Close. |
SMTP
Error |
Host not found
Make sure that you have the correct server name. In
Outlook
Express, click Tools and then click Accounts.
Click
on your TFN mail account to highlight it and then click on
Properties.
Under the Servers tab, make sure that the Outgoing
Mail
(SMTP) is smtp.torfree.net. Click on OK if
changes
were
made and then Close.
Note: If you use another ISP to connect to the Internet,
but
also have an TFN email account, the Outgoing Mail
(SMTP)
setting MUST be that of your ISP, NOT the
TFN. |
Modem
Hangs Up After Sending/Receiving Email
|
In Outlook Express go to the
menubar,
click Tools and then click Options. In the
Options window
click on the Connection tab. Remove the checkmark next
to Hang
up after sending and receiving. Click on
OK. |
| The
connection
to the server has failed |
This error occurs when your TFN
email
account attempts to connect to incorrect servers. This may be
directly
related to having Norton Anti-Virus scanning your incoming
and/or
your out going mail. Disable this feature in Norton Anti-Virus
and
if necessary, return the mail servers to those of the
TFN. |
| Error
553 |
Server Rejected Senders E-mail
Address
Make sure that you are connected to the TFN, otherwise your
Outbox
files may be corrupted. From the Start menu, click on
Find,
and choose Files or Folders.... In the Named:
field,
type outbox.idx. Click the Find Now button.
Click the
outbox.idx file so that it is hightlighted. From the
File menu,
choose Delete. In the Named: field, type
outbox.mbx.
Click the Find Now button. Click the outbox.mbx file so
that
it is highlighted . From the File menu, choose
Delete.
Close the window and try sending your email again. |
| Server
'Time
Outs' |
Chances are someone is trying
to send
you a very large email, probably with an attachment. In
Outlook
Express, click on Tools and then Accounts.
With your
TFN email account selected, click on Properties.
Under the
Advanced tab, change the Server Timeouts
slider to
Long (5 minutes). Click on OK and then
Close.
Alternatively, close your email program and log on to Web
Email to retrieve, read, save the attachment if desired,
and
then delete the email (The attachment must not be bigger
than the
limit set in Web Email). This should remove the offending
email
from the TFN server so that when you open your regular
email program
it will not retrieve it. |
Mailer
Daemon
(Mail Delivery Subsystem) |
If an email returns to you after
sending
it you may encounter a 'mail daemon' message. Usually these
error
messages give the reason why the email was return. The most
common
reasons are an incorrect email address or, the inbox of the
person
you are trying to send to is full and they cannot accept any
more
email. |
Internet
Errors
|
Error
400
|
Bad Request
You have probably typed the URL wrong but it may be you
don't
have permission to access the site. |
| Error
401 |
Unauthorized Request
You don't have permission to access the site or you have
incorrectly
entered the information necessary to access it. |
| Error
403 |
Forbidden
You don't have permission to access the site or you have
incorrectly
entered the information necessary to access it. |
| Error
404 |
File Not Found
You have incorrectly typed the URL wrong, the page you are
looking
for no longer exists or you are trying access the Internet
without
actually being connected to it. |
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